Contact » Address

How to get hold of us


 Sales and administration (except for Technical Support)

Tel. +49 (0) 6434 9433-0

Fax +49 (0) 6434 9433-40


Office hours (except for Technical Support - see below)

Monday to Thursday  8.00 am to 12.00 pm and 1 pm to 5 pm (CET
Friday 8.00 am to 12 pm and 1 pm to 2.30 pm (CET) 

Technical Support

Before you call us or send us an e-mail because of a technical problem you have with a device, please make sure that you considered the following points:

  • Proceeding in accordance with the instruction manual was kept
  • FAQs on our website were checked
  • In case of problems in connection with our software tools the current versions of the software was downloaded from our website and checked

Support inquiries are only answered under Tel. +49 (0) 6434 9433-33 or this e-mail link. Please have the following details available for a call:

  • Customer number or company name with contact details (required for the invoicing of the support, provided that there is no more support credit available)
  • Serial number of the device you have a problem with (required for a technical preliminary test)
  • Device designation (if available)
  • Article number (if available)

Technical Support hours (outside these hours individual agreements for a support subject to charges are possible)

Monday to Thursday 8.00 am to 12 pm 1 pm to 4 pm (CET)

Friday 8 am to 12 pm (CET)

Your request will be recorded in the Support Center. Afterwards our Support-Team will get back to you as soon as possible. (Generally in 1 working day, rarely longer than 3 working days.)